The Late (Roy) James Hastings
I cannot begin to express our heartfelt thanks and appreciation to both you and Lynda for your compassion, advice and support over the last three weeks.
After I made that first call and spoke to Lynda I remember putting the phone down, breathing a sigh of relief, and saying to my sisters and brother that l was very, very happy indeed that we were entrusting you with looking after our dad. Of course, I later mentioned the conversation to my neighbour, Clive Allen, who it turned out had
used The Rugby Funeral Home some years previously when both his mother and father passed away. If I needed any reassurance (... and I didn’t) after talking to Clive you would have been No.1 on my list to call anyway!
You and your staff could not have done any more for us before, during and following the funeral.
I will not forget the way in which you Lesley took control on the day of the funeral to ensure my mum was exposed to the least amount of stress, knowing that we had been forewarned of the potential danger of her aneurysm rupturing and possibly losing her too.
I’ve completed and enclosed your Evaluation Form. ‘Good Service’ as described in the English Dictionary means: having the required qualities of a good service. “Exceptional Service’, on the other hand, means: going beyond the required qualities and that, in our opinion is exactly what you did.
It goes without saying that come the day when we need the services of a Funeral Home again (and I hope that’s not for a long time) you will be the only company on our list.